Refund Policy
Returns & Refunds
We want your order to reach you safely. In case you receive a wrong, missing or defective product from our end, please record a clear, continuous video while opening your parcel.
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Send the unboxing video along with your order details and complaint to:
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Pictures of damaged products will not be accepted as proof. An unboxing video is required.
After reviewing your complaint, our team will arrange a replacement if the issue is confirmed to be from our end.
You do not need to send the product back unless specifically instructed by our team. Replacement will generally be processed within 3–5 days after receiving your complaint.
A valid order receipt/proof of purchase is required for replacement requests.
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We are not responsible for damage caused during shipping or transit.
Cancellation Policy
Once an order has been placed, it cannot be cancelled under any circumstances.
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No refund will be provided for cancelled orders.
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However, if you have accidentally selected the wrong colour, quantity or product, please contact us as soon as possible through Instagram DM or email. We will try to assist with changes before your order is dispatched.
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Instagram: @thebeecovee
Email: thebeecovee@gmail.comÂ